Terms & Conditions
and Privacy Policy

Terms & Conditions

Welcome to grennysgreens.ca.  By purchasing from our website, you agree to the following Terms and Conditions.  Please read them carefully before placing an order or starting a subscription.

1. Use of Website

      • This site is operated by Grenny’s Greens (“we,” “our,” “us”).
      • You agree to use this site only for lawful purposes and not to engage in fraudulent or harmful activities.

2. Products & Services

      • We provide fresh microgreens and related food products for purchase through one-time orders or recurring subscriptions.
      • We operate on a grow-to-order system.  Depending on the time of order, delivery may take up to 20 days to fulfil.
      • Product availability, descriptions, and pricing may change without notice.

3. Subscriptions & Recurring Deliveries

      • Subscriptions are offered on a recurring basis (e.g., weekly, bi-weekly), as selected on the product page.
      • By subscribing, you authorize us to charge your chosen payment method on a recurring schedule until cancelled.
      • You may pause, skip, or cancel your subscription by contacting us at least 48 hours before your next scheduled delivery.
      • If notice is not provided within this time-frame, the upcoming order will be processed and charged.

4. Payments & Billing

      • Prices are listed in Canadian dollars (CAD).
      • Payment is due at checkout for both one-time and the first order of a subscription.  Subsequent subscription orders will be charged on the day of delivery.
      • Subscriptions renew automatically unless cancelled as described above.

5. Delivery

      • We offer local delivery ONLY within the City of Guelph, Ontario.
      • Delivery charge is $3 for orders under $25.  Delivery is FREE for orders $25 or more.
      • Customers are responsible for providing accurate delivery information.  We are not responsible for deliveries made to incorrect addresses provided by customers.
      • Due to the delicate nature of microgreens, customers are responsible for either:
          • providing a cooler, thermal bag, or similar environment that will protect the microgreens from extreme heat, cold or from animals; or
          • being available to personally receive the microgreens at delivery.
      • Risk of loss passes to you once the products are delivered.

6. SMS Text Messages

      • Message frequency may vary, but we generally use SMS text messages to:
          • Remind customers to place a cooler, thermal bag, etc. outside their door on the morning of delivery day.
          • Inform customers that their order has been successfully delivered.
      • We do not use SMS text messages for promotions or other marketing.
      • Messaging and data rates may apply.
      • To stop receiving SMS text messages, reply to the message with the word STOP.
      • If you require help or assistance, please reply to the message with HELP, or contact us via or Contact Us page.

7. Refunds & Returns

      • Due to the perishable nature of microgreens, all sales are final.
      • If your order arrives damaged, spoiled, or incorrect, you must notify us within 24 hours of delivery with a photo of the product, and we will work with you on a replacement or credit.

8. Intellectual Property

      • All content on this site (logos, product images, text, branding) is owned by Grenny’s Greens and may not be copied or reproduced without written consent.

9. Limitation of Liability

      • Grenny’s Greens is not liable for any damages related to the use of our products, services, or website, except as required by law.
      • Products are sold “as is.”  Customers are responsible for checking ingredients and allergens.

10. Governing Law

      • These Terms are governed by the laws of Ontario, Canada.
      • Any disputes will be handled in the courts of Ontario.

Privacy Policy

Last Updated:  21-August-2025

Grenny’s Greens respects your privacy and is committed to protecting your personal information.  This Privacy Policy explains how we handle your data.

1. Information We Collect

We may collect:

          • Personal Information:  Name, email, phone, delivery address, billing details.
          • Account Information:  Subscription preferences, payment history.
          • Usage Data:  Website activity (pages visited, browser type, IP address).
          • Cookies:  For improving your shopping experience (you can disable cookies in your browser).

2. How We Use Your Information

We use your information to:

          • Process orders and deliver your subscription.
          • Manage your account, payments, and subscription preferences.
          • Communicate with you about orders, deliveries, promotions, or important updates.
          • Improve our website and services.

3. Subscription Data

      • When you subscribe, your payment method is stored securely by our payment provider (we do not store card details directly).
      • You can update or cancel your subscription anytime as outlined in our Terms & Conditions.

4. Sharing of Information

      • Information may be shared with trusted service providers (delivery drivers, payment processors) solely to complete your orders.
      • We do not sell or rent your personal data.
      • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.  All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
      • We may disclose information if required by law.

5. Data Security

      • We use industry-standard safeguards to protect your data.
      • While we strive to protect all personal information, no online system is 100% secure.

6. Your Rights

      • You may request access to the personal data we hold about you.
      • You may request corrections or deletion of your information (subject to legal and financial record-keeping obligations).
      • You can unsubscribe from our promotional emails at any time by clicking “unsubscribe” or contacting us directly.

7. Third-Party Services

      • Payments are processed by secure third-party providers (e.g., Stripe, PayPal).
      • We are not responsible for the privacy practices of linked third-party websites.

8. Changes to this Policy

      • We may update this Privacy Policy occasionally.  Updates will be posted with a new “Last Updated” date.

9. Contact Us

For questions or concerns regarding our Terms & Conditions or Privacy Policy:

📧 grennysgreens@gmail.ca
📍 Guelph, Ontario, Canada