Terms & Conditions
and Privacy Policy
Terms & Conditions
Welcome to grennysgreens.ca. By purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order or starting a subscription.
1. Use of Website
- This site is operated by Grenny’s Greens (“we,” “our,” “us”).
- You agree to use this site only for lawful purposes and not to engage in fraudulent or harmful activities.
2. Products & Services
- We provide fresh microgreens and related food products for purchase through one-time orders or recurring subscriptions.
- We operate on a grow-to-order system. Depending on the time of order, delivery may take up to 20 days to fulfil.
- Product availability, descriptions, and pricing may change without notice.
3. Subscriptions & Recurring Deliveries
- Subscriptions are offered on a recurring basis (e.g., weekly, bi-weekly), as selected on the product page.
- By subscribing, you authorize us to charge your chosen payment method on a recurring schedule until cancelled.
- You may pause, skip, or cancel your subscription by contacting us at least 48 hours before your next scheduled delivery.
- If notice is not provided within this time-frame, the upcoming order will be processed and charged.
4. Payments & Billing
- Prices are listed in Canadian dollars (CAD).
- Payment is due at checkout for both one-time and the first order of a subscription. Subsequent subscription orders will be charged on the day of delivery.
- Subscriptions renew automatically unless cancelled as described above.
5. Delivery
- We offer local delivery ONLY within the City of Guelph, Ontario.
- Delivery charge is $3 for orders under $25. Delivery is FREE for orders $25 or more.
- Customers are responsible for providing accurate delivery information. We are not responsible for deliveries made to incorrect addresses provided by customers.
- Due to the delicate nature of microgreens, customers are responsible for either:
- providing a cooler, thermal bag, or similar environment that will protect the microgreens from extreme heat, cold or from animals; or
- being available to personally receive the microgreens at delivery.
- Risk of loss passes to you once the products are delivered.
6. SMS Text Messages
- Message frequency may vary, but we generally use SMS text messages to:
- Remind customers to place a cooler, thermal bag, etc. outside their door on the morning of delivery day.
- Inform customers that their order has been successfully delivered.
- We do not use SMS text messages for promotions or other marketing.
- Messaging and data rates may apply.
- To stop receiving SMS text messages, reply to the message with the word STOP.
- If you require help or assistance, please reply to the message with HELP, or contact us via or Contact Us page.
- Message frequency may vary, but we generally use SMS text messages to:
7. Refunds & Returns
- Due to the perishable nature of microgreens, all sales are final.
- If your order arrives damaged, spoiled, or incorrect, you must notify us within 24 hours of delivery with a photo of the product, and we will work with you on a replacement or credit.
8. Intellectual Property
- All content on this site (logos, product images, text, branding) is owned by Grenny’s Greens and may not be copied or reproduced without written consent.
9. Limitation of Liability
- Grenny’s Greens is not liable for any damages related to the use of our products, services, or website, except as required by law.
- Products are sold “as is.” Customers are responsible for checking ingredients and allergens.
10. Governing Law
- These Terms are governed by the laws of Ontario, Canada.
- Any disputes will be handled in the courts of Ontario.
Privacy Policy
Last Updated: 21-August-2025
Grenny’s Greens respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we handle your data.
1. Information We Collect
We may collect:
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- Personal Information: Name, email, phone, delivery address, billing details.
- Account Information: Subscription preferences, payment history.
- Usage Data: Website activity (pages visited, browser type, IP address).
- Cookies: For improving your shopping experience (you can disable cookies in your browser).
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2. How We Use Your Information
We use your information to:
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- Process orders and deliver your subscription.
- Manage your account, payments, and subscription preferences.
- Communicate with you about orders, deliveries, promotions, or important updates.
- Improve our website and services.
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3. Subscription Data
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- When you subscribe, your payment method is stored securely by our payment provider (we do not store card details directly).
- You can update or cancel your subscription anytime as outlined in our Terms & Conditions.
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4. Sharing of Information
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- Information may be shared with trusted service providers (delivery drivers, payment processors) solely to complete your orders.
- We do not sell or rent your personal data.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- We may disclose information if required by law.
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5. Data Security
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- We use industry-standard safeguards to protect your data.
- While we strive to protect all personal information, no online system is 100% secure.
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6. Your Rights
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- You may request access to the personal data we hold about you.
- You may request corrections or deletion of your information (subject to legal and financial record-keeping obligations).
- You can unsubscribe from our promotional emails at any time by clicking “unsubscribe” or contacting us directly.
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7. Third-Party Services
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- Payments are processed by secure third-party providers (e.g., Stripe, PayPal).
- We are not responsible for the privacy practices of linked third-party websites.
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8. Changes to this Policy
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- We may update this Privacy Policy occasionally. Updates will be posted with a new “Last Updated” date.
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9. Contact Us
For questions or concerns regarding our Terms & Conditions or Privacy Policy:
📧 grennysgreens@gmail.ca
📍 Guelph, Ontario, Canada
